Shipping and payment | HempBona


Goods can only be delivered within the European Union. In most cases, we ship the goods within 24 hours of placing the order. Shipping is FREE for orders over 70 EUR (Zásilkovna / Packeta). The goods will be delivered to you within 14 days at the latest by the method of your choice, and you can choose from the following options:

  • Personal collection at the delivery points of Zásilkovna / Packeta;
  • Delivery via transport companies Zásilkovna / Packeta;


The price is always stated within the E-shop, in the draft Order and, of course, in the Contract. In the event of a discrepancy between the Price specified for the Goods within the E-shop and the Price specified in the draft Order, the Price specified in the draft Order shall apply, which will always be identical to the price in the Contract. The price for shipping, or the conditions when shipping is free, is also indicated in the draft Order.

The total price is stated including VAT, including all fees established by law.

We will require you to pay the Total Price after concluding the Contract and before handing over the Goods. You can pay the Total Price in the following ways:

  • By bank transfer. We will send you payment information as part of the Order confirmation. In case of payment by bank transfer, the Total price is due within 48 hours.
  • By card online. In this case, the payment is made through the PayU SA payment gateway, and the payment is governed by the terms of this payment gateway, which are available at: ENCZ_Further-Guidance_22-06-06.pdf. In case of payment by card online, the Total price is due within 1 hour.
  • Cash on delivery. In such a case, payment will be made upon delivery of the Goods as opposed to delivery of the Goods. In the case of payment by cash on delivery, the Total price is payable upon receipt of the Goods.

The invoice will be issued in electronic form after payment of the Total Price and will be sent to your e-mail address. The invoice will be available in the User Account. Ownership of the Goods is transferred to you only after you pay the Total Price and take delivery of the Goods. In the case of payment by bank transfer, the Total Price is paid by crediting to Our Account, in other cases it is paid at the time of making the payment.